Xfinity has been notorious for offering poor service to the point Trim created a chatbot for dealing with Xfinity's bad support. Customer reviews and company reputation are two great ways to determine whether or not you might enjoy a Comcast internet plan. Trustpilot, a website that ranks companies purely from customer reviews, rates Comcast a 3. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
The best Xfinity internet plan depends on your needs. Whether you're looking for a high-speed connection for streaming and downloading or high demand for your family, there's a plan to suit. Xfinity delivers a wide array of internet packages and speeds to give you some of the best internet deals around.
While Xfinity's customer service ratings are poor, and with limited internet options available at most locations, their speeds, pricing, and bundles still make them a decent service provider. Check Availability See Deals. Call for the best Xfinity deal: Xfinity Performance Pro Internet. Xfinity Blast! Xfinity Extreme Pro Internet.
Cons Less than stellar customer service ratings Known for its occasional outages. What is the best Xfinity internet plan? Can I get just internet from Xfinity? Xfinity did well in each region, with an average score of points across all of them. Comcast Xfinity is the largest cable internet provider in the country, with relatively strong customer service scores and gigabit service available across the entire coverage map.
Addresses equipped for a fiber-to-the-home connection might even be able to sign up for speeds of 2,Mbps, which is as fast as residential internet currently gets. Unless a dedicated fiber provider offers service in your area, the odds are good that Xfinity is your fastest option.
Just watch out for the company's price hikes after year one. Though most providers will raise your bill after the first year, Xfinity's increases can be particularly steep, especially in the Northeast and Central divisions. You'll also need to contend with Xfinity's data cap, though at 1. If all of that sounds workable, then Xfinity is well worth consideration.
Comcast owns Xfinity and launched the brand back in Comcast offers internet, TV, home security and phone services under the Xfinity brand. The Xfinity customer service phone number is If you want to bypass the phones, you can contact Xfinity online at Xfinity Support , where you can chat with a representative at all hours of the day, find an Xfinity location near you or visit a variety of help and support forums.
The Xfinity Privacy Policy is fairly easy to find on its site. Even better, it's surprisingly thorough and helpful for customers. In fact, the company's Manage opt-outs page also includes guidance on how to opt out of data collection via Facebook, Twitter, Google Analytics and more. Xfinity certainly features some of the greatest variety of plans from which to choose, and it can boast the fastest plan for residential homes with its Gigabit Pro offering.
But whether it offers the best internet plan for your home depends on your address, and what other providers may be available to you. CNET editors pick the products and services we write about. When you buy through our links, we may get a commission. How we test ISPs. Trey Paul. See at Xfinity See All Providers. Like Good variety of plans One of the fastest residential plans available Above average scores in almost all customer satisfaction metrics.
Don't Like Data caps for all plans, no unlimited options Contracts required to get the lowest price Steep jump from promo price to regular rates. CNET Home. Enlarge Image. Is Comcast the same as Xfinity? What is the phone number for Xfinity?
Where can I find info on Xfinity's privacy policy? Does Xfinity offer the best internet plans? Edit Address Address. I live in an apartment. Max speeds. First-year promo rate. Standard rate after promo period. Xfinity has seven speeds to choose from. Use our tool to determine which plan is just right for your specific activities. Calculate the Right Speed for You. Xfinity Flex is free for Xfinity internet customers, has a voice remote, and 4k streaming quality.
See more on our Xfinity Flex Review. Xfinity Self Installation Guide. The current best Xfinity deal is the Performance Pro Plus plan. Because of variability between different regions, this package might not be called Performance Pro Plus where you like. Check for similar offers under a different name, such as Performance, Performance Pro, or Blast!
For a more comprehensive look at all Xfinity deals and promotions, check our up-to-date Internet Deals page. Xfinity and Verizon deliver comparable speeds with different technology. Read more about Verizon vs. Xfinity Spectrum vs. Find out how Spectrum and Xfinity compare side-by-side. Spectrum beats Xfinity when it comes to customer service ratings. Xfinity offers a wider variety of internet speeds and prices.
Read more about Spectrum vs. Xfinity Where is Xfinity internet available? The company provides 1, to 2, Mbps service to significant sections the US. Prices are similar across the country, although speeds are slightly lower in the West. Availability varies, so enter your ZIP code below to find service near you. Search by zip code Search Providers. Make sure you find out how long your contract is when you sign up, and what the price will be when year two begins.
But if you contact customer service when your monthly price is about to go up, they can often work out another deal for you. Speeds Up to 2, Mbps. User Rating View Plans for Xfinity.
Fast speeds at great prices Contract-free internet options Easy online ordering Simple and safe self-installation. Pros Widely available Fastest nationwide internet provider No-contract plans available Reliable service Easy self-installation process 18 million Wi-Fi hotspots.
Cons Pricing varies by region No-contract plans are more expensive Data caps and overage fees apply Equipment is convenient but overpriced consider bringing your own. All Xfinity internet plans Xfinity internet-only plans and prices.
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